Shipping & Returns
Due to COVID-19, some shipping carriers are unable to guarantee expedited shipping. Ground shipping may also require additional transportation time.
Order and Shipment Confirmations
When you finish placing an order online, you will receive an order confirmation via email. If you need to make changes to your order, please reply to the confirmation email and we will do our best to accommodate. Please note that change requests placed over the weekend often cannot be accommodated before orders ship on Monday.
Once your order has been shipped, you will receive a second email confirming your shipment.
All orders Placed before 5 PM EST, will be shipped on the first available business day, unless otherwise indicated in your order confirmation.
If an item is out of stock, we will notify you via email of the delay as soon as possible. Please note, you will not be charged until your order has been shipped.
Flat Rate Shipping
Regardless of your order size, you pay one low flat shipping rate for domestic orders. Flat shipping rates within the lower 48 states are listed below.
We automatically choose the most efficient carrier based on weight and location:
|Destination||Standard||2nd Day Air||Next Day Air|
Standard Ground shipping
Standard Ground shipping is available in the continental 48 states. Orders placed with Standard Ground shipping usually ship the next business day and typically arrive in two (2) to six (6) business days. We ship from Pleasant Prairie, WI.
2nd Day Air
2nd Day Air shipping is available in the contiguous 48 states. Orders placed with Two Day Air shipping are guaranteed to arrive in two (2) business days.
Next Day Air
Next Day Air shipping is available to in the lower 48 States. Orders placed with Next Day Air shipping are guaranteed to arrive in one (1) business day.
International Shipping is currently not available.
Standard orders over $49 receive free ground shipping. If you select expedited shipping, the cost of ground shipping will be credited towards your shipping costs.
To ensure your complete satisfaction, you may return any order within 30 days for a full refund (minus shipping and handling). If you wish to do so, please call Customer Service at (877) 547-9799.
Some orders require that we receive the product before issuing a refund. In this case, we will arrange a pickup or issue you a return label to drop off the order for return. Please do not return an order without contacting customer service first as returns should be sent to our corporate office.
DUE TO VOLATILE WINTER WEATHER, SHIPPING SERVICES ARE EXPERIENCING SOME DELAYS WITH THEIR DELIVERY TIMES.