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Frequently Asked Questions

Q: Is Tchibo new?

A: No. Founded in 1949, Tchibo has been delighting coffee connoisseurs for over 70 years, becoming the #1 coffeehouse in Europe. It is, however, now new to America.

Q: What does “Tchibo” mean?

A: The name “Tchibo” is actually an abbreviated combination of co-founder Carl Tchiling Hiryan’s name and “Bohne”, which means “bean.” That’s why the Tchibo logo is a roasting bean.

Q. How do you pronounce Tchibo?

A: CHEE-bo. The T is silent.

Q. What does “Röst Frisch” mean?

A: "Röst Frisch " is a stylized version of "röstfrisch" which means "freshly roasted" in Europe. Tchibo is passionately committed to fresh coffee. Every single step in our process is dedicated to deliver the freshest coffee experience from bean to cup

Q: Where is Tchibo Röst Frisch coffee sourced from?

A: We follow the sun around the world, back and forth across the equator, harvesting only 100% Arabica beans in peak season from the finest coffee-growing regions around the world – such as Brazil, Colombia, Honduras and Guatemala.

Q: What makes Tchibo Röst Frisch so special?

A: Tchibo Röst Frisch is a sustainable, finely crafted coffee for your home. Every step in our process is dedicated to creating exquisitely fresh, aromatic coffees. With more than 70 years of experience, we carefully roast the beans in the legendary Tchibo tradition to bring out over 800 different aromas. Then, at the exact moment of peak intensity, this flavor and freshness is sealed in and protected by Tchibo Aroma Protect™ to provide the finest taste experience.

Q: Is Tchibo Röst Frisch sustainable?

A: At Tchibo, we believe the only thing more important than fresh coffee is a fresh planet. As a European company, we have dealt with diminishing resources and the environment for decades. And as a family-owned business, we are personally and culturally committed to sustainability and fairness. We live by a set of core values, economic policies and environmental ethics. That’s why 100% of our coffee now comes from Rainforest Alliance Certified farms.

Sustainable coffee cultivation avoids pesticides or chemical fertilizers to protect the environment. This makes the soils more fertile, the coffee quality better and the farmers healthier. Committed to improving the incomes and living conditions of coffee farmers and their families, we run special training programs in the field called Tchibo Joint Forces!® This program supports farmers directly in the transition to sustainable cultivation. More than 45,000 small farmers in 9 countries have already benefited from our efforts. What’s more, while their parents harvest the coffee, more than 5,500 children have used our care services meals and schooling.

Q: What is Tchibo Aroma Protect™?

A: TCHIBO AROMA PROTECT™ ensures the freshness and conservation of aromas in your whole bean coffee - by locking freshness in and oxygen and light out. In our sealed coffee packages, a one-way valve moderates the ideal conditions for fresh coffee. Fresh roasted coffee needs to be de-gassed for up to 2 weeks. The one-way valve removes the gas and moisture -- while preventing air from entering. By protecting coffee from oxygen and its aging effects, it stays fresher longer. In our whole bean bags, the sealed pouch comes with a spout and non-metallic packaging sealing cap. When you open the cap, it cuts into the bag, breaking the seal. (Warning: do not stick your finger into the spout as there are sharp edges to cut into the bag.) The easily resealable cap locks out oxygen, helping to prolong the coffee’s freshness and can be re-sealed air-tight again.

Q: How do I open the package?

A: Whole Bean bags: The whole bean coffee bags can easily be opened via the TCHIBO AROMA PROTECT cap: Just twist the cap on the side of the bag. No need for cutting!

Ground Coffee bags: Cut the ground coffee bag along the top tab, ideally in one smooth cut.

Q: How do I close or seal the package

A: Whole Bean bags: Just twist the AROMA PROTECT cap back on to ensure the freshness of your coffee and conservation of aromas.

Ground Coffee bags: Use a sealing clip to re-seal the bag and store in an air-tight container to ensure the freshness of your coffee.

Q: How do I open the sealed pouch inside the box?

A: We recommend using a sharp pair of scissors and cutting straight across the bag ¾ of an inch from the top. This way you have enough room to roll and seal the bag.

Q: What is the recommended shelf life of Tchibo Röst Frisch?

A: The shelf life of coffee is all about keeping oxygen out. Technically, our coffee doesn’t go bad. But if you leave it unsealed, the fresh aromas start to noticeably diminish after 2 weeks.

To ensure the freshest coffee experience possible, you can find the "best before" dates to all TCHIBO RÖST FRISCH packages. To keep unopened coffee fresh after you bring it home, store it in a cool, dry place and use before the "Best before" date. After opening, use it within two weeks

Q: Can’t I get fresh coffee at any diner in America?

A: Good question! We’re not talking about fresh-brewed coffee, which is a function of when you made it. We’re talking about fresh flavor – which is a function of how you make it. The legendary Tchibo Röstmeisters are completely committed to freshness – from farm to cup – creating richer, more flavorful and aromatic coffee.

Q: What grind should I choose?

A: First of all, always store your coffee beans in a closed package under cool conditions. Grind your coffee right before brewing. Use a clean coffee grinder (ideally, a ceramic coffee grinder). The coffee should not become too warm during the grinding process. You should select a medium grinding degree for drip machines or a coarser grinding for French Press preparation. If it is too fine, the coffee can become bitter. Too coarse, and the coffee will taste thin and weak.

Q: Can I order Tchibo Röst Frisch online?

A: Absolutely! Please go to our Shopping Page. Click here.

Q: Can I return Tchibo Röst Frisch coffee? How do I return a product I did not like?

A: Please visit our return policy page on our website here. (Shipping & Returns)

Q: What are your bags made of?

Our foil packages are a mix of plastics and aluminum with a strong lightweight laminated film that is used to protect our coffee from light, oxygen and other environmental factors to keep its full freshness and flavor.

The paper folding boxes contain 95% carton material -- non-corrugated paperboard with a great stability to store your inner pouch and its coffee.

Our TCHIBO RÖST FRISCH packages are recyclable in some areas but not all. Please check with your municipal department to find out if our coffee bags can be recycled in your area.

Please dispose of the packaging in an environmentally friendly manner in the designated waste containers.